If you’re unable to log in to your Fair Skin Experts account, here are common issues, troubleshooting steps, and alternative options for placing an order.
1. Common login problems and solutions
Forgot your password?
- Click the “Forgot your password?” link on the login page.
- Enter the email address associated with your account.
- Check your email for a password reset link and follow the instructions to create a new password.
Incorrect email or password?
- Ensure you’re using the correct email and password combination.
- Check for typos, especially in your email or password, and confirm that your email is entered in lowercase.
Account not found?
- If you get an error that says your account doesn’t exist:
- Verify that you’re using the email address you registered with.
- If you're new to Fair Skin Experts, confirm that your account was created during a previous checkout.
2. Use guest checkout if you’re unable to log in
Fair Skin Experts offers a guest checkout option, so you can still place an order without logging into an account.
- Simply add your desired products to the cart and proceed to checkout.
- Enter your email address at checkout to receive order updates and confirmation.
- After your purchase, you can create an account if you wish to track future orders through our website.
3. Still unable to log in?
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Clear your browser cache:
- Old cookies or cached data may block proper login. Clear your browser cache and try again.
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Try a different browser or device:
- Switching to another browser or device may resolve the issue.
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Ensure your account is active:
- If your account was deactivated, contact our Support Team.
4. Contact support for further help
If you still can’t log in, contact our Support Team. Provide the following details:
- The email address linked to your account.
- A description of the issue.
- Any error messages you encountered.
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