Status: This issue was fixed on October 10, 2026.
We want to keep you informed about a current service disruption affecting our operations. Internet connectivity in our area has been interrupted due to a damaged undersea cable. As a result, our order processing and customer support services are intermittent and operating at limited capacity.
What this means for you
- Order placements and confirmations may be delayed or temporarily unavailable
- Response times from our support team will be longer than usual
- You may experience difficulty accessing certain parts of our website
What we're doing
Our team is actively monitoring the situation and working with our service providers to restore full connectivity as quickly as possible. We will post updates here as the situation develops.
What you can do
- If you have an urgent order or support request, we recommend trying again later when connectivity is restored
- For existing orders, allow additional time for confirmation emails and updates
- Check back on this page for the latest status
We apologize for any inconvenience this may cause and appreciate your patience.
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