Do I need to pay reshipping fees for parcels returned due to shipping issues?

Yes, reshipping fees may apply if a parcel is returned due to certain shipping issues. The specific circumstances determine whether you are responsible for the reshipping fee.

When reshipping fees apply

You will need to pay a reshipping fee if the return was caused by:

1. Incorrect or incomplete address details provided during checkout:

   • Ensure that the shipping information is accurate to avoid delays or returns.

2. Failure to claim the parcel at the delivery address or pickup location:

   • Couriers may return unclaimed parcels after a certain period.

3. Rejected delivery due to refusal of customs fees or duties:

   • Customers are responsible for paying any customs-related fees to avoid parcel rejection.

When reshipping fees may not apply

You may not be charged a reshipping fee if:

1. The return was due to a mistake made by Fair Skin Experts (e.g., incorrect shipping label).
2. The courier service mishandled the package, such as losing or misrouting the parcel.

In such cases, Fair Skin Experts will assist in resolving the issue and may cover reshipping costs.

What to do if your parcel is returned

1. Contact Support:

   • Reach out to our Support Team to confirm the reason for the return and the next steps.

2. Verify Address:

   • Double-check your shipping details to ensure accuracy before the parcel is resent.

3. Pay Reshipping Fee (if applicable):

   • If required, you’ll receive instructions on how to pay the reshipping fee.

If you need assistance with a returned parcel, contact us at Support, and we’ll help you resolve the issue promptly.