Customs and Duties
Tracking Orders
- Why is the status of my DHL parcel stuck to "Shipment information received" or "Shipper has generated a shipment label, but the shipment has not yet been handed over to DHL"?
- I want to follow up on my shipment
- Why is my shipment tracking status unchanged?
- Why did my package arrive at the wrong country?
- Why was my package opened when I received it?
- How can I track my orders?
Shipping Information
- Why is the shipping fee different on the parcel's waybill?
- Where do you ship from?
- Do I need to pay reshipping fees for parcels returned due to shipping issues?
- How will my orders be shipped?
- Can you ship to my country?
- How many days will my orders arrive?