Why Was My Package Opened by Customs?

Do not worry if your package looks like it was opened before delivery. Customs authorities are allowed to open international packages for inspection. This is a normal part of the import process.

Is My Glutathione Still Safe to Use?

Yes. A customs inspection does not normally affect the glutathione inside the package.

Customs may open the shipping box or product packaging to inspect the contents. What matters is the seal on the actual product vials.

You can generally use the product if:

• The original product seal is still intact.
• The vial, ampoule, bottle, or other container has not been opened.
• There are no cracks, leaks, or other signs of damage.
• The product looks normal and has not been visibly contaminated.

Do not use the product if its original seal is broken, the container has been opened, or you notice damage or anything unusual.

Why Does Customs Open Packages?

Customs may inspect a package to:

• Check what is inside.
• Make sure the items can legally enter the country.
• Check the declared value and shipping documents.
• Screen for restricted or prohibited goods.

After inspection, customs or the courier may reseal the shipping box. You may also see inspection tape, stickers, labels, or notices.

What Should I Do When I Receive an Inspected Package?

Check the products before using them. An opened shipping box alone does not mean the products inside are unsafe.

If all product seals are intact and there is no damage, the products have remained sealed even though customs inspected the parcel.

If a product seal is broken, an item is damaged, or something is missing, do not use the affected product. Take clear photos of the shipping box, inspection labels, product packaging, and affected items.

Then contact Fair Skin Experts Support so we can review what happened and help you with the next steps. Fair Skin Experts focuses on trusted products, safe use, and clear customer guidance.