Why was I asked to pay additional charges to have my package delivered? – Fair Skin Experts | Support

If you were asked to pay extra charges upon delivery, even though the total amount during checkout included shipping costs, this is typically due to tariffs, duties, taxes, or courier handling fees imposed by your country. Below is a detailed explanation to clarify why these charges occur.

1. What Are the Additional Charges?

a. Tariffs, Import Duty and Taxes

Why: A tariff is a tax or duty set by a government on goods brought in from other countries. These charges are not included in the shipping fees paid at checkout.
Who Collects: Your country’s customs office, through your courier.

b. Courier Handling Fees

Why: Some couriers charge additional handling or processing fees for customs clearance services.
Who Collects: The courier delivering your package.

2. Why These Charges Are Not Included at Checkout

The shipping fee you pay at checkout covers delivery from our warehouse to your address. Once your package reaches your country, tariffs are calculated separately based on local government regulations and are not included in your order total.

3. How to Avoid Surprises

Check Your Country’s Regulations: Before ordering, familiarize yourself with your country’s import duties and taxes for the type of product you are purchasing.
Contact Customs: Reach out to your local customs office for an estimate of duties and taxes for imported goods.
Review Our Policies: Visit our Shipping & Delivery Policy for additional information on customs charges.

4. What You Can Do

Pay the Required Fees: These are mandatory for your package to be released and delivered.
Contact Us for Support: If you believe the additional charges are incorrect, contact us with the details, and we will assist you in investigating the matter.

5. Final Note

The shipping fee paid at checkout only covers the courier’s delivery cost. Any extra customs fees are charged separately and must be paid by the recipient. We recommend checking your country’s import rules so you know what additional costs to expect.