Why was I asked to pay additional charges to have my package delivered? – Fair Skin Experts | Support

If you were asked to pay extra charges upon delivery, even though the total amount during checkout included shipping costs, this is typically due to customs duties, taxes, or courier handling fees imposed by your country. Below is a detailed explanation to clarify why these charges occur.

1. What Are the Additional Charges?

a. Customs Duties and Taxes

Why: Many countries impose import duties, VAT, or GST on goods purchased internationally. These charges are not included in the shipping fees paid at checkout.
Who Collects: Your country’s customs office.

b. Courier Handling Fees

Why: Some couriers charge additional handling or processing fees for customs clearance services.
Who Collects: The courier delivering your package.

2. Why These Charges Are Not Included at Checkout

Shipping Costs: The amount you pay during checkout covers the courier’s delivery fee from our warehouse to your address.
Import Costs: Customs duties and taxes vary by country and are determined by local government regulations. These are not included in your order total as they depend on your country’s specific policies.

3. How to Avoid Surprises

Check Your Country’s Regulations: Before ordering, familiarize yourself with your country’s import duties and taxes for the type of product you are purchasing.
Contact Customs: Reach out to your local customs office for an estimate of duties and taxes for imported goods.
Review Our Policies: Visit our Shipping & Delivery Policy for additional information on customs charges.

4. What You Can Do

Pay the Required Fees: These are mandatory for your package to be released and delivered.
Contact Us for Support: If you believe the additional charges are incorrect, contact us with the details, and we will assist you in investigating the matter.

5. Final Note

While the shipping fees paid during checkout cover the courier's transportation costs, any additional charges are determined by customs and are the responsibility of the recipient. We recommend checking local import regulations to ensure you’re prepared for any additional costs.