Why was my package opened when I received it? – Fair Skin Experts | Support

Receiving a package that has been opened can be concerning. In most cases, this happens due to standard customs or courier procedures. Here are the common reasons why a package may be opened and what you can do about it.

1. Common Reasons Your Package Was Opened

a. Customs Inspection

Why: Customs authorities inspect shipments to ensure they comply with local import regulations, check for restricted items, or verify declared values.
What Happens: Packages may be opened and resealed after inspection. A customs sticker or note is usually added to indicate this process.

b. Courier Handling

Why: Couriers may open packages to verify the contents if there’s damage to the packaging or issues with labels during transit.
What Happens: Packages are resealed after verification, though sometimes this is not done securely.

c. Security Screening

Why: Some couriers or customs departments screen packages to ensure they don’t contain prohibited items or contraband.
What Happens: Packages may be opened as part of routine security checks.

2. How to Verify If the Package Was Opened Legitimately

Check for Customs Labels: Look for stickers or notes indicating a customs inspection.
Look for Courier Notes: Couriers may include a slip explaining why the package was opened.
Contact the Courier or Customs: If no explanation is provided, contact the courier or customs office with your tracking number for clarification.

3. What to Do If Items Are Missing or Damaged

Step 1: Take clear photos of the opened package, contents, and any damage.
Step 2: Check the packing list or invoice to confirm what should be included.
Step 3: Contact Fair Skin Experts support with the photos and a description of the issue. We will assist in resolving the matter with the courier or customs.

4. How Fair Skin Experts Ensures Secure Packaging

All orders are securely packed to minimize the risk of tampering or damage during transit.
We include clear shipping labels and invoices to comply with customs regulations and avoid unnecessary inspections.