If you're waiting for updates on your shipment and would like to follow up, we’re here to help. Below are steps to check the status of your order and request further assistance if needed.
1. Check your tracking information
- Visit our Order Tracking page.
- Enter your order number and the email address used during checkout.
- Click Track Order to view the latest shipment updates from the courier.
2. Understand possible delays
Sometimes, shipments may experience delays due to:
- Customs processing: International orders may be held for inspection or duty payment.
- Courier delays: Peak seasons, holidays, or unforeseen events (e.g., weather conditions) can slow transit times.
3. What to do if there are no tracking updates
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Wait 24–48 hours:
- Tracking updates can occasionally be delayed in the system, especially during customs processing.
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Contact the courier directly:
- Use the tracking number provided in your shipping confirmation email to inquire with the courier about the status of your parcel.
4. Reach out to our support team
If you still have concerns or your tracking status hasn’t changed after 48 hours, contact our Support Team. Please provide:
- Your order number
- The tracking number
- Any other relevant details about your shipment
We’ll escalate the issue with the courier and provide you with updates as soon as possible.
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