If you are unable to track your parcel, it may be due to several reasons. Follow the steps below to resolve the issue and stay updated on your shipment.
1. Check the tracking details
- Reason: Errors in entering the tracking number or email address may prevent tracking information from displaying.
- Solution: Double-check the tracking number provided in your shipping confirmation email and ensure all details are entered correctly.
2. Allow time for updates
- Reason: Tracking information may take 24–48 hours to update after your parcel is shipped.
- Solution: Wait for this time to pass and then recheck the tracking status.
3. Contact the courier
- Reason: If the courier has not scanned your parcel yet, the tracking status may not appear in their system.
- Solution: Use the courier’s website or customer service to inquire about the shipment’s status using your tracking number.
4. Verify your order details
- Reason: Incorrect or incomplete shipping addresses can cause delays in processing and tracking.
- Solution: Review your order details on the Order Tracking page or contact our Support Team for assistance.
5. Reach out to Fair Skin Experts
- If you’ve tried the above steps and still cannot track your parcel, contact our Support Team.
- Provide your order number and tracking number for faster resolution.
Additional notes
- If tracking shows no updates for more than 48 hours, it may be a system delay. Check back later or contact us for help.
- In rare cases of lost parcels, Fair Skin Experts will assist in filing a claim with the courier.
Let us know if you need further assistance; we’re here to help ensure your parcel reaches you safely!
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