Why is my shipment tracking status unchanged?

If your shipment’s tracking status hasn’t updated, it’s usually due to delays in the tracking system or the logistics process. Here are common reasons and what you can do:

1. Common Reasons for Unchanged Tracking Status

a. Delays in the Courier’s Tracking System

• Tracking information may take 24-48 hours to update after the package is scanned at each transit point.
• Weekends, holidays, or high shipping volumes can cause temporary delays.

b. Package in Transit

• Your package may still be moving between transit points but hasn’t reached the next scan location.
• Long-distance international shipments may go several days without updates.

c. Customs Processing

• International shipments may experience delays at customs clearance, causing a pause in tracking updates.

d. Local Delivery Delays

• If your package has reached the destination country, delays with local couriers may result in slower updates.

2. What You Can Do

a. Wait 24-48 Hours

• Tracking status often updates within 1-2 days. Check back later for updates.

b. Contact the Courier

• Use your tracking number to contact the shipping provider for more detailed information.

c. Reach Out to Fair Skin Experts

• If the tracking status remains unchanged after 48 hours or you’re concerned about delays, contact us for assistance. We’ll investigate the issue with the courier.