Why does my order say 'This order’s status is "On hold"—it cannot be paid for' when I tried to pay?

The "On hold" status typically means your order is waiting for payment confirmation through a manual payment method, such as a bank deposit or money remittance. This status ensures that your order remains reserved while we wait for the payment to be verified.

1. What does "On hold" mean?

When you choose a payment method like bank deposit or money remittance, the order is automatically placed "On hold" until we receive and verify your payment. During this time, no further action is required from you except to complete the payment and notify us.

2. What should you do?

1. Complete your payment:

   • Follow the instructions provided during checkout for your chosen payment method.

2. Submit your payment confirmation:

   • If you’ve already made the payment, notify us by submitting proof of payment through our Payment Confirmation Form.

3. Wait for verification:

   • Once your payment is verified, the order status will be updated, and your order will proceed to the next stage of processing.

3. Important notes

• The "On hold" status is a normal part of processing manual payments and ensures your order is reserved while payment is pending.
• If you’ve already submitted proof of payment and the status hasn’t updated within 24 hours, contact our Support Team for assistance.