Payment Issues
Troubleshoot common payment issues, including declined payments and fee explanations.
- What is the "Recipient Bank Fee" on your USD invoice for bank wire transfer?
- Why does my order say 'This order’s status is "On hold"—it cannot be paid for' when I tried to pay?
- Why was my credit card declined?
- I have been blacklisted by the system and cannot send my payment details
- Why was my credit/debit card payment declined by PayPal?
- I paid via BDO Online's Send Money service. Where can I find my reference number?
- How do I know if my payment transaction is successful?
- Can I use a credit card that is not under my name to place an order?
- Do you keep my credit or debit card details?
- I am having issues using the coupon/voucher code
- I paid via Money Remittance service. Where can I find my control number?