If you’re experiencing difficulties applying your coupon or voucher code, here are common reasons and steps to resolve the issue.
1. Common issues and solutions
-
Expired code:
- Coupon codes have expiration dates. Verify that your code is still valid.
- Solution: Check the code’s expiry date or visit our homepage for active promotions.
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Incorrect code entry:
- Codes are case-sensitive and must be entered exactly as provided.
- Solution: Copy and paste the code to avoid typos.
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Minimum purchase requirement not met:
- Some coupons require a minimum order value.
- Solution: Check the terms of the coupon and ensure your cart meets the minimum amount.
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Product exclusions:
- Certain items may not qualify for discounts.
- Solution: Review the coupon’s terms and conditions to see if your items are eligible.
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One-time use only:
- Some codes can only be used once per customer.
- Solution: Ensure you haven’t used the code in a previous order.
2. Steps to apply your coupon
- Add eligible items to your cart.
- Enter the coupon/voucher code in the “Discount Code” field at checkout.
- Click “Apply” to see the discount reflected in your total.
3. Contact support if issues persist
If you’ve verified the code and still face problems:
- Contact our Support Team.
- Provide details such as the coupon code, items in your cart, and any error messages.
Issues with coupon codes are usually easy to resolve by checking for typos, expiry dates, or meeting terms and conditions. If you need further help, our support team is always available to assist.
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